World-Class Support for Any Size Enterprise
Vbrick provides comprehensive, total product support services. Delivered in conjunction with our partners, and coupled with Vbrick’s world-renowned product reliability, our support services ensure your video infrastructure is always up and running –increasing your ROI.
Software Upgrades
Customers under active support agreements are entitled to free software updates for major releases, minor feature releases, and patches, ensuring access to Vbrick’s most advanced product functionality, while providing significant cost savings when compared to purchasing software upgrades.
Product Support
Vbrick provides customers with several channels of product support to ensure issues can be resolved using the quickest method possible.
Online Knowledgebase
Self-serve resource library
Multichannel support
Email, phone, web, or chat
Training Portal
Live and on-demand training sessions
Remote Access
Where applicable
Product Communications
Technical and product release bulletins, and quarterly newsletters
Product Documentation
User guides and how-to documents
Existing Customer Support
Existing customers, access the customer portal or call for immediate worldwide support:
- +1 800 881 0317 (Americas)
- +44 113 841 9555 (EMEA)
- +61 2 4711 3555 (APAC)
