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Support

Support

Support2022-03-03T14:19:22-05:00
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World-Class Support for Any Size Enterprise

Vbrick provides comprehensive, total product support services. Delivered in conjunction with our partners, and coupled with Vbrick’s world-renowned product reliability, our support services ensure your video infrastructure is always up and running –increasing your ROI.

Software Upgrades

Customers under active support agreements are entitled to free software updates for major releases, minor feature releases, and patches, ensuring access to Vbrick’s most advanced product functionality, while providing significant cost savings when compared to purchasing software upgrades.

Product Support

Vbrick provides customers with several channels of product support to ensure issues can be resolved using the quickest method possible.

Online Knowledgebase

Self-serve resource library

Multichannel support

Email, phone, web, or chat

Training Portal

Live and on-demand training sessions

Remote Access

Where applicable

Product Communications

Technical and product release bulletins, and quarterly newsletters

Product Documentation

User guides and how-to documents

Existing Customer Support

Existing customers, access the customer portal or call for immediate worldwide support:

  • +1 800 881 0317 (Americas Customers)
  • +44 113 841 9555 (UK and EMEA Customers)
  • +61 2 4711 3555 (APAC Customers)
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