Vbrick Video for ServiceNow

Enhance business processes and improve employee experience by intelligently embedding secure Vbrick-hosted videos to ServiceNow pages and portals.

Vbrick Video for ServiceNow

Enhance business processes and improve employee experience by intelligently embedding secure Vbrick-hosted videos to ServiceNow pages and portals.

Vbrick Video for ServiceNow2024-02-01T11:32:54-05:00

Vbrick + ServiceNow: Two Enterprise Platforms Essential to Digital Transformation

The use of video in organizations has skyrocketed – from recorded online meetings and training sessions to promotional videos and executive townhalls. All this video content is most powerful when it’s securely and seamlessly available within business workflows and applications used every day. Our integration with ServiceNow enhances business processes and, when expanded across the enterprise, enables smarter work, exceptional experiences, and transformative outcomes.

Leverage the Value of Adding Your Vbrick-Hosted Videos to ServiceNow

  • Scale service delivery
  • Improve customer/user experience
  • Improve efficiencies
  • Reduce time to resolution

Securely Integrate Your Vbrick-Hosted Videos Into ServiceNow

ServiceNow is an intelligent platform for automating processes, reducing costs, and improving employee experiences. When you add relevant video content to your workflows, those benefits grow exponentially.

Together, Vbrick’s enterprise video platform (EVP) and ServiceNow make it easy to deliver the power of video to teams throughout your organization. With a few clicks, IT, HR, and corporate communications teams can securely add live and recorded videos from your Vbrick instance to the ServiceNow pages and portals they create.

Improve Business Processes Throughout the Enterprise With Video Content

Vbrick brings our years of experience in managing and safeguarding corporate video content to ServiceNow. Our integration lets you create and store videos in one secure, consolidated platform and easily embed them in ServiceNow portals and pages for users throughout the enterprise.

Engage & inform large, global audiences at scale

HR, corporate communications, and IT teams can securely embed videos within ServiceNow pages or portals to improve knowledge sharing.

Increase productivity and employee experiences

Deliver valuable and timely content – enriched with industry-leading transcription and translation capabilities – directly within familiar experiences.

Enhance self-service initiatives

Minimize ticket submissions and optimize resources by embedding video on the pages people regularly visit for information.

Automate video capture

Users can easily upload or create new videos with native webcam and screenshare capabilities – all protected by strict security policies.

Meet compliance and regulatory requirements

Maintain video-based data confidentiality, integrity, and availability by establishing viewer roles and permissions and defining governance rules to automatically manage content so the right messages are seen by the right people, at the right time (and for the right duration).

Simplify video analytics

Surface and track powerful AI-based video insights, including video viewing details, on a single platform.

Enable Better Information Sharing, Create More Self-Service Opportunities, and Streamline Workflows

With a ServiceNow implementation, your organization is well on its way to digital transformation. By adding Vbrick, you can accelerate the benefits of ServiceNow by bringing video to the pages and portals your teams access every day – all while protecting confidential content.

  • Augment and enhance workflows by providing relevant video content
  • Improve processes across the enterprise by harnessing the power of video
  • Create an ecosystem that eliminates friction and accelerates growth
  • Deliver a unified experience where information is available for the right users, when they need it

Add Video Into Your Digital Workplace

Instead of putting videos on a public site where they could be viewed by anyone, gain peace of mind knowing your proprietary and confidential information is stored safely in your Vbrick portal. Any permissions or access controls that are set up in Vbrick are automatically applied to the videos embedded in ServiceNow, so the right people seamlessly access the right content in meaningful contexts.

Vbrick has two options available in the ServiceNow Store that will help your enterprise improve productivity, scale service delivery, and enhance communication.

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Vbrick Video Connector
For Vbrick and ServiceNow Customers
Vbrick Video on Demand
For ServiceNow Customers

Vbrick customers can link their Vbrick and ServiceNow instances to securely and seamlessly embed live video and integrate recordings with various ServiceNow pages and portals and automatically make them accessible to users based on their Vbrick permissions.

With Vbrick’s EVP, you can:
  • Assign roles and viewing permissions
  • Establish governance rules
  • Set video expiration dates
  • Record videos with webcam and screenshare right from your browser
  • Access analytics and viewer insights
  • Broadcast live streams to thousands of people simultaneously
  • Ensure flawless delivery of live broadcasts with a flexible enterprise content delivery network (eCDN)

Any ServiceNow customer can add Vbrick’s video on demand capabilities to a ServiceNow instance. This enables you to create and/or store videos in one secure, consolidated library and easily embed them in existing ServiceNow portals and pages for users throughout the enterprise.

With Vbrick Video on Demand, you can:
  • Assign roles and viewing permissions
  • Establish governance rules
  • Set video expiration dates
  • Record videos with webcam and screenshare right from your browser
  • Access analytics and viewer insights

Drive More Value from ServiceNow Across the Entire Organization

With the integration of the Vbrick and ServiceNow platforms, you can seamlessly and securely deliver your Vbrick-hosted videos directly into users’ ServiceNow experiences using pages and service portals – without re-provisioning permissions or access rights.

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Streamlined Internal Communications
(Creator and Employee Workflows)
Optimized Knowledge Management
(IT Workflows)
Unified User Experience
(Customer Workflows)

Create and embed videos in division or company-wide intranet sites in Employee Center to improve employee communications and engagement.

Examples:
  • HR’s new open enrollment benefits explainer video
  • IT’s hot desk policy review
  • Corp comm’s latest townhall recording

Publish videos and knowledge management articles in a Service Portal to reduce ticket volume and IT burden.

Examples:
  • Instructions for installing new software
  • Steps to update passwords
  • Process for creating/submitting tickets

Create a secure, centralized video vault where end users (internal employees, partners, and/or customers) can easily search for and access video content in a knowledge base or portal.

Examples:
  • How-to and promotional videos
  • Service overviews
  • Product support

Combine the Power of Two Industry-Leading Enterprise Platforms

The integration with ServiceNow and Vbrick lets you create rich and compelling content experiences that include video to increase employee engagement, reduce the volume of service requests, and keep your organization’s video safe and secure. Talk to our team of experts to learn more about how we make it happen or go to our listings in the ServiceNow Store.

Talk to an Expert

The Vbrick team is here to support your video journey as your use expands throughout your organization. Whether you’re a new or current Vbrick customer, we’ll work with you to determine the best way to integrate video into your ServiceNow instance.

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