Transform Processes and Enhance Experiences with Intelligent Video Integration
The use of video in organizations has skyrocketed – from recorded online meetings and training sessions to promotional videos and executive town halls. All this video content is most powerful when it’s securely and seamlessly available within business workflows and applications used every day. Our integration with ServiceNow enhances business processes and, when expanded across the enterprise, enables smarter work, exceptional experiences, and transformative outcomes.
Drive More Value from ServiceNow Across the Entire Organization
Improve Business Processes Throughout the Enterprise With Video Content
Engage & inform large, global audiences at scale
HR, corporate communications, and IT teams can securely embed videos within ServiceNow pages or portals to improve knowledge sharing.
Increase productivity and employee experiences
Deliver valuable and timely content – enriched with industry-leading transcription and translation capabilities – directly within familiar experiences.
Meet compliance and regulatory requirements
Maintain video-based data integrity with roles, permissions, and governance rules so the right messages are seen by the right people, at the right time.
Automate video capture
Users can easily upload or create new videos with native webcam and screenshare capabilities – all protected by strict security policies.
Enhance self-service initiatives
Minimize ticket submissions and optimize resources by embedding video on the pages people regularly visit for information.
Simplify video analytics
Surface and track powerful AI-based video insights, including video viewing details, on a single platform.
Improve Case Deflection Rates and Time to Resolution
When integrated with ServiceNow, Vbrick’s enhanced and generative AI automates the delivery of video, placing relevant content in front of the right person, at the right time, as part of the business process.
Within ServiceNow workflows, this combination provides a streamlined user experience that transforms knowledge sharing, increases self-service opportunities, and speeds time to resolution.
Key Integration Features
Store all your enterprise’s videos in a single repository and embed them in ServiceNow with the ability to:
- Leverage built-in AI technologies to deliver content to the right people at the right time
- Assign roles and viewing permissions
- Establish governance rules to create approval and publishing workflows
- Set video expiration dates
- Record videos with webcam and screenshare right from your browser
- Broadcast live streams to thousands of people simultaneously
- Ensure flawless delivery of live broadcasts with a flexible enterprise content delivery network (eCDN)
- Access analytics and viewer insights
