Vbrick Video Powers Now Assist With Trusted Video Knowledge
Your enterprise video library holds the knowledge employees and agents need most, such as training, how-to guides, town halls, SME sessions, customer meetings, and recorded support calls.
Vbrick turns those videos into actionable intelligence inside Now Assist.
Using the Vbrick AI Search Connector, Now Assist can:
- Surface relevant videos directly in AI Search
- Generate Genius Results using video as a cited source
- Enhance Virtual Agent responses with video-backed answers, citations, and links
- Enable custom Now Assist skills powered by video insights inside Agent Workspace and workflows
Better Answers, Faster Resolution, and Greater Now Assist ROI
Vbrick gives Now Assist more data, richer context, and more trustworthy sources so teams can deliver:
- More accurate answers grounded in real training and communications
- Faster resolution by instantly pointing employees and agents to the right video
- Improved self-service and case deflection by expanding the knowledge base beyond text and tickets
- Higher Now Assist ROI by activating content you already own
Seamless Integration With Now Assist
Vbrick makes your video library searchable and usable across ServiceNow, including employee portals, ITSM, CRM, and agentic workflows, while keeping video access governed by enterprise permissions.
AI Search Returns Video Results and Genius Results Cite Videos
With Vbrick, relevant videos show up directly in ServiceNow AI Search results. And in Genius Results, Now Assist generates a natural-language answer and cites a Vbrick video as a source.
Now Assist does more than just link to content. It learns from your organization’s language, acronyms, and terminology to give more relevant responses.
Make Virtual Agent Answers Richer With Video-Backed Knowledge
Now Assist can use video knowledge in Virtual Agents. When employees ask a question, the agent can reply with answers from videos, including citations and direct links to the video.
This leads to a more conversational support experience and faster self-service with trusted, video-based guidance.
Bring Video Knowledge Into Custom Skills and Agentic Workflows
With Now Assist, teams can build custom generative AI skills that use video knowledge in any context, accelerating workflows in HR, ITSM, field service, customer service , and sales.
With Vbrick, custom Now Assist skills can tap into your video library to:
- Recommend relevant videos directly on an incident page
- Summarize sales calls with key takeaways and follow-ups
- Identify competitors and decision makers mentioned in recorded calls
- Analyze sentiment across customer, support, and internal conversations
Turn Enterprise Video Into Actionable Intelligence for Now Assist
Your video library might be the most valuable knowledge source you haven’t fully taken advantage of. Vbrick makes video secure, searchable, and usable inside ServiceNow, so Now Assist can provide better answers, richer experiences, and higher productivity.
