Use Video to Deepen Brand Trust and Foster Genuine Customer Relationships
In today’s digital landscape, meeting consumers where they are is more challenging than ever. That’s why incorporating video into your customer service blueprint is not just important — it’s essential.
We help revolutionize businesses through modern, video-driven workflows and experiences tailored for both customers and the agents who support them. By infusing video into your support tools, we streamline processes and empower agents to deliver exceptional service faster than ever. And we don’t stop there. We provide your business with everything it needs to create engaging video experiences for your customers, enhancing their connection to your business.
Redefine Your Business With Video-Driven Experiences
With the combined power of Vbrick and ServiceNow®, effortlessly embed videos into the portals and workflows where your agents and customers go to get information. Gone are the days of scattered links and fragmented content. Now, it’s easy to create video experiences that elevate customer engagement and improve information sharing for the agents servicing them.
Whether you’re delivering product demonstrations, instructional guides, or compelling narratives to agents or customers, we make it easy for you to drive customer satisfaction.
Power Your Customer Workflows With AI
Integrate our AI-powered video features into ServiceNow’s workflows like Customer Service Management to revolutionize how you service your customers. This innovative workflow embedding capability aims to enhance self-service functionalities and expedite issue resolution. By seamlessly incorporating intelligent video into your existing customer service processes, Vbrick empowers you to foster stronger connections and deliver richer experiences that drive satisfaction and loyalty.
