Smarter Processes, Better Experiences — Powered by Video
The use of video in organizations has skyrocketed – from recorded online meetings and training sessions to promotional videos and executive town halls. All this video content is most powerful when it’s securely and seamlessly available within business workflows and applications used every day. Our integration with ServiceNow enhances business processes and, when expanded across the enterprise, enables smarter work, exceptional experiences, and transformative outcomes.
Drive More Value from ServiceNow Across the Entire Organization
Change the Way You Work With Vbrick Video in ServiceNow
Engage & inform large, global audiences at scale
IT, HR, and service teams can embed secure videos into ServiceNow portals, workflows, and digital service experiences.
Increase productivity and enhance employee experiences
Deliver valuable and timely content – enriched with industry-leading transcription and translation capabilities – directly within familiar experiences.
Meet compliance and regulatory requirements
Maintain video-based data integrity with roles, permissions, and governance rules so the right messages are seen by the right people, at the right time.
Automate video capture
Users can easily upload or create new videos with native webcam and screenshare capabilities – all protected by strict security policies.
Enhance self-service initiatives
Minimize ticket submissions and optimize resources by embedding video on the pages people regularly visit for information.
Simplify video analytics
Surface and track powerful AI-based video insights, including video viewing details, on a single platform.
Power Now Assist with Enterprise Video Intelligence
The Vbrick AI Search Connector delivers structured, secure video intelligence to Now Assist, enabling AI agents and automated workflows across any ServiceNow environment, including employee portals, ITSM, CRM, and Field Service Management platforms.
Improve Case Deflection Rates and Time to Resolution
When integrated with ServiceNow, Vbrick’s AI automates the delivery of video, placing relevant content in front of the right person, at the right time, as part of the business process.
Within ServiceNow workflows, this combination provides a streamlined user experience that transforms knowledge sharing, increases self-service opportunities, and speeds time to resolution.
The Vbrick Advantage
- Fast installation: Out-of-the-box, pre-built integration
- Native integration: The only certified video app in the ServiceNow Store
- Release-ready: Testing is a standard practice with each ServiceNow release
- Lower maintenance: Vendor-supported — no continuous in-house or third-party development required
- Enterprise security: SOC 2 Type II audited, GDPR compliant, FedRAMP authorized, and built with role-based access controls
- Predictable cost: Lower total cost of ownership with controlled, manageable spend
- Seamless user experience: Seamless authentication, in-platform playback, and AI-powered search and discovery
