Published On: 01/17/24

Vbrick + ServiceNow IT Service Management (ITSM) Demo

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Vbrick’s enterprise video platform, when integrated with ServiceNow, allows IT service management agents to efficiently resolve tickets by providing automatically curated, relevant video content. The AI integration surfaces videos from Vbrick’s libraries that help explain the issue, show step-by-step solutions, and provide preventative guidance. Agents can view, search, and ask questions about videos without leaving the ServiceNow interface. This intelligent use of knowledge-based video dramatically improves support efficiency, resolution times, and end user satisfaction.
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