Each enterprise will benefit from video content differently, which is why we’d like to give you a few ideas that might match your operations.
Streamlined Internal Communications
Being able to rely on ServiceNow to power your company-wide intranet is something you need to experience to understand its impact. Once you can explain technical or legal matters, such as new open enrollment benefits, in videos, right within ServiceNow, you’ll immediately see a spike in employee engagement.
You can even use videos for internal goal setting, whether in project management, quarterly reports, or during fitness challenges. Your leadership personnel can incorporate videos as a tool to simplify otherwise dry and complex information or to rally team members behind corporate missions and seamlessly serve them up within the ServiceNow process that makes the most sense for your organization.
Optimized Knowledge Management
Whether you’re onboarding new employees, running a company-wide software update, or implementing best practices for online security among your remote team members — video training is the way to go. Eighty-two percent of global leaders agree that future success will be based on employee-centric strategies and large-scale upskilling or reskilling. Especially in a technical context, it’s more helpful to see where the instructor clicks rather than dig through a written manual with a single screenshot.
Due to the ease with which you can embed Vbrick videos in your ServiceNow pages, your staff in HR, IT, or legal departments can easily link back to existing instructional material. This reduces their ticket volume and increases productivity across the entire organization.
Unified Workflows for Each Department
Once the experts on your team have amassed a number of video tutorials, it’s easy to create secure, centralized multimedia vaults where other employees can easily search for helpful content. This saves time for everyone involved and ensures your workflows remain consistent.
Creating how-tos for predetermined and common processes will soon become a habit. That way, when you’re onboarding a new client, you’ll know your team follows quality standards and represents your enterprise the way you intended.
The same holds true for your marketing department. With explanatory videos referencing your branding guidelines, it’s easier for them to maintain a consistent style across marketing channels, even without seasoned team members explaining it to newcomers.
If your clients happen to run into problems with your product, you can set up standard workflows for known issues, so your support staff can easily address them through video tutorials and focus on more challenging cases.