Use Video to Improve On-Site and Behind-the-Scenes Service
Providing information in easily consumable formats saves time, money, and resources. That’s why incorporating video into your service blueprint is not just important — it’s essential.
We help revolutionize businesses through modern, video-driven workflows and experiences tailored for customers and the teams who support them. By making video part of your toolkit, you streamline processes and empower teams to deliver exceptional service faster than ever. And it doesn’t stop there. Vbrick provides everything you need to create engaging video experiences for customers, enhancing their connection to your business.
Redefine Your Business With Video-Driven Experiences
With Vbrick and ServiceNow, video is effortlessly embedded into the portals and workflows – and even Now Assist – where your field techs, agents, and customers already go to get information. Gone are the days of scattered links and fragmented content. Now, it’s easy to deliver video that enhances customer engagement, helps agents resolve issues faster, and equips field technicians with on-demand repair instructions.
Whether you’re delivering product demonstrations, how-to guides, or maintenance information, adding video to ServiceNow workflows makes it easy to enable self-service and speed resolution times.
Power Your Customer Workflows With AI
Integrate AI-powered video features into ServiceNow products like Customer Service Management (CSM) and Field Service Management (FSM). Vbrick transforms video into structured, searchable intelligence that can be surfaced directly within service workflows, helping teams and customers get the right answers quickly.
- Enable self-service with easy access to video guidance
- Accelerate resolution with direct access to relevant video content
- Improve productivity across agents and field teams
- Increase satisfaction and loyalty through better service experiences
