View Number of Experienced Rebuffering Events by Zone
The Real Time Web Analytics Dashboard allows you to view the number of experienced rebuffering events that have occurred by zone during a Webcast in real-time. Experienced rebuffering events are cumulative from the start of the Webcast and are defined as those buffering events that affect a user with a visible “spinner”.
Note: Real Time Webcast Event Analytics are a Rev Cloud only feature. |
To find the number of experienced rebuffering events by zone:1. Navigate to the Real Time Web Analytics Dashboard > System Status tab.
2. The Experienced Rebuffering Event column displays the number of buffering events that have occurred in each zone since the start of the Webcast.
Experienced Rebuffering Events
Displays the total count of experienced rebuffering events per Zone. Rebuffering events are those that actually affect a user’s experienced versus those that do not. This is normally indicated visibly through the display of a progress spinner. This excludes spinner event counts caused by the initial buffering at the beginning of an event.
What to expect?
Under normal circumstances a number of rebuffering events is to be expected, typically a small number per user in the Zone. A large number (disproportionate to the number of users in the Zone) may indicate some issues in the playback experience for users in that Zone.
How can this information be used?
An event administrator can leverage this information to get an idea of the overall experience a set of users have had in watching the Webcast in that Zone.