Moderate a Question in the Q&A Inbox Queue
New questions that are asked during the Webcast event appear in the Inbox queue first. Both the Event Host and Event Moderators have access to the Inbox queue.
Tip: If more than one Event Moderator has been assigned to an event, the Q&A interface dynamically updates as the Q&A interface is moderated and actions are assigned to incoming questions. Each moderator will be aware of what actions other moderators are performing in real-time. |
To access the Q&A Inbox queue:1. Click the Q&A button > Inbox tab. Questions that have been submitted and are pending action will appear here.
Keep the following in mind:
●New questions appear on the bottom of the list. However, when new questions come in, the list requires a manual refresh to see them first by using the New Questions button. Those questions will then be moved to the bottom of the list.
●Each question is assigned a starting number when it is received (starting with 1). This number is maintained with the question when it is moved to another question queue for consistency and easy referral throughout the question’s “lifecycle”. So, for example, question #6 in the example above will remain question #6 even if it is moved to the Closed queue.
●For each Inbox queue question, the following actions may be taken: Close, Followup, Reply, Queue.
○Followup: Moves the question to the Closed queue and marks it as “flagged for followup” for the Q&A report.
○Reply: Replies directly to the attendee that asked the question or to all event attendees if the Publish to All checkbox is selected. No other attendee will be able to view the reply if the Publish to All checkbox is not selected. If it is selected, the question and its reply will be moved to the Group Questions tab for all attendees to view.
Note: When a moderator direct replies, all other moderators are alerted that the question is being answered. If two moderators submit a reply, the most recent submission becomes always overwrites the current reply and is noted in the Q&A report. |
○Queue: Moves the question to the Speaker’s queue to be answered. New questions appear at the bottom of the Speaker queue list.
○Close: Moves the question to the Closed queue and marks it as “closed” for the Q&A report.
Note: When an action is taken on a question, Rev will display a message indicating which action was taken. |