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Vbrick Best Practices in the Age of COVID-19

As a growing number of states and countries respond to Covid-19 with shelter-in-place, stay-at-home and social-distancing guidelines, a large number of employees are now working from home or remotely.   Vbrick Rev allows our customers to stay in touch through the use of video with their newly formed large remote workforce.

When it comes to leveraging Rev in these challenging times, we are seeing 3 common requests for guidance from our customers:

  1. Providing video capabilities for the larger remote or mobile workforce  
  2. Supporting one or more remote speaker or presenter for a webcast event
  3. Best practices for reaching everyone during a critical Webcast event and ensuring engagement

The sections below provide answers to these three popular inquiries.

How do I best provide video distribution to a larger remote workforce?

Rev Cloud already offers built-in capability to support your remote and mobile workforce. Rev supports secure internet-based video content distribution of live video streams and VOD (recorded) content that can efficiently scale to any audience size.  

For many of our customers, the support for internet-based video content distribution means that a larger remote workforce does not place any additional load on their enterprise network or VPN infrastructure.  

Please note that Rev internet-distributed streams are authenticated, authorized and delivered over TLS.

In some cases, you may need to optimize your network configuration or VPN configuration and our team at Vbrick is here to help.   Here are a few network and VPN best practices to keep in mind:

VPN Best Practices

Vbrick recommends the use of VPN split-tunneling with your VPN infrastructure for larger remote workforces so that video stream access can occur directly from the Rev internet CDN to avoid bottleneck on the VPN bandwidth if VPN network cannot handle the video traffic. With VPN split tunneling, it is possible to configure your VPN rules such that Rev video streams are delivered to end user directly from Rev internet CDN. Rev authentication (via SSO or LDAP) can continue to occur via VPN connection if preferred.

Best Practices for Your Employees

Home Internet Use

An employee’s home internet service quality and bandwidth can often vary and Rev offers the ability to deliver video content in multiple bit rates (MBR) for both live streams and recorded content to ensure all employees can benefit from the benefit of video and Rev will automatically select the most appropriate stream for the employee’s available internet bandwidth.

Conserving Bandwidth for Viewing Webcasts

Employees should minimize simultaneous streaming activities while watching a live webcast to ensure they can receive the highest quality stream for the event or VOD they are viewing.  In other words, pause your Netflix movie while attending a webcast event.

Use a Supported Web Browser

Employees viewing webcasts and recorded videos from their home computers may be using a variety of different browsers.  We recommend that employees leverage the latest supported browsers for accessing Rev.  You can find a full list here. (Requires Customer Account)

How do I support remote speakers or presenters for a Webcast Event?

Rev offers support for sourcing a Webcast event from a number of sources, including video encoders, video conferencing end points and video conferencing services.   Our integration and support for Webex meetings, Zoom Meetings and SIP-compliant with video endpoints enables remote hosts and presenters to host their webcasts with video and content sharing from any location.

You can learn more about our available integrations here.

How do we keep employees connected and engaged while remote?

Working remotely can add to communication challenges and with a larger remote workforce it becomes increasingly important to ensure employees feel connected.    Rev’s user engagement capabilities, including moderated Q&A, Polling and interactive chat for webcast events help turn what is the typical one-way information sharing experience for a Webcast into a 2-way collaborative experience for those remote employees.   

Moderated Q&A

Moderated Q&A allows attendees to ask questions of the meeting host or speaker in a more structured or controlled communication flow.  Moderators can prioritize questions for the host or can answer these questions directly.  Rev allows for multiple moderators which is useful for larger events where a large number of questions may need to be triaged or prioritized.

Polls

Polls allow event hosts (and moderators) to ask simple survey style questions of the attendees to gather quick feedback from all attendees and to share those results as part of the ongoing webcast event.   This style of user engagement is useful for collecting an aggregate view of the answers for a question from attendees.

Interactive Chat

Chat allows attendees to communicate with other attendees while a webcast is in progress.    Interactive chat allows for collaboration between attendees and the ability to interact without disrupting the natural flow of the webcast event.     Unlike Moderated Q&A there is no moderation of chat comments and may not be appropriate for meetings that need moderation or additional controls over messaging.

Vbrick is here to help.  Please contact the Vbrick customer success team at CSMGroup@vbrick.com with any questions or request for assistance in leveraging Rev with a larger remote workforce and most importantly we hope everyone stays healthy during these challenging times.