Confirm that the complaint process and any independent dispute resolution process have been made available to Customers, by methods such as web site or contractual clauses.
Prepare a statement on the internal verification.
IV. COLLECTION AND USE OF PERSONAL DATAVBrick collects Personal Data from Customers when they purchase its products, register with VBrick’s website, log-in to their account, complete surveys, request information or otherwise communicate with VBrick. For example, Customers’ Personal Data may be disclosed to VBrick when a Data Subject is registered or otherwise set up to receive VBrick subscription services, or when a Data Subject seeks live support or posts comments to a VBrick message board.The Personal Data that VBrick collects depends on the Data Subject’s, or Customer's, interaction with VBrick’s website and use of VBrick services. VBrick typically collects the following types of Personal Data: contact information, including, a contact person's name, work email address, work mailing address, work telephone number, title, and company name.The Personal Data that VBrick collects from Customers is primarily used for login verification, reporting, invoicing, renewals, and other operations related to providing services and products to the Customer. For certain products, VBrick serves as a software subscription provider, and as such, may enable Customer to use VBrick’s software to store, manage, record, encrypt, and stream Customer video data. In some cases, such video data may contain Personal Data, unbeknownst to VBrick. In such cases, VBrick may host and store such video data, while only the Customer dictates the disclosure of the video data to Third Parties. VBrick will only allow its software and hosting services to disclose such video data via Customers’ operation of the VBrick software or at the explicit direction of the Customer.V. DISCLOSURES / ONWARD TRANSFERS OF PERSONAL DATAExcept as otherwise provided herein, VBrick may disclose Personal Data only to Third Parties who act as agents, consultants, and contractors to perform tasks on behalf of and under VBrick’s instructions and who reasonably need to receive such data solely to assist VBrick to meet its obligations to the Customer. For example, VBrick may store such Personal Data in a data storage facility operated by Third Parties. Such Third Parties must (i) agree to abide by confidentiality obligations consistent with the Principles, (ii) agree to use such Personal Data only for the purposes for which they have been engaged by VBrick and (iii) either:
comply with the Privacy Shield principles or another mechanism permitted by the applicable EU & Swiss data protection law(s) for transfers and processing of Personal Data; or
Notwithstanding the foregoing, note the following exceptions:
When a Data Subject has consented to or requested disclosure of Personal Data to any Third Party, VBrick also may effect such disclosure.
VBrick may be required to disclose an individual's personal information in response to a lawful request by public authorities, including requests to meet national security or law enforcement requirements.
XII. QUESTIONS OR COMPLAINTS
XIII. ENFORCEMENT AND DISPUTE RESOLUTION