If you need to return a defective product, you must notify VBrick Systems within 30 days of receiving the product. We will pay the return shipping costs if the product is defective or the return is a result of our error. VBrick Systems does not accept the return of non-defective products.
If VBrick Systems determines that it is necessary to return the equipment, a Return Merchandise Authorization (RMA) number will be issued. If replacement equipment is sent, it will be shipped to the customer via our preferred carrier after the original equipment has been received by VBrick Systems. A credit will then be issued upon receipt of the original equipment. In the event that the unit is deemed DOA (dead on arrival) VBrick will cross ship a unit as soon as product is available in stock.
If any equipment shipped from VBrick Systems is found to be defective during the warranty period, please have the following information available:
Please Note: if any equipment returned as defective is found to be operable upon testing by VBrick Systems you will be charged a 25% restocking fee, plus all to-and-from shipping costs, with a minimum charge of $50.
RMA’s are valid for up to ten (10) days. If on the tenth business day from the issue of the RMA the equipment is not received or at least confirmation of shipping, such as a tracking number, is given the RMA will be voided. Any packages received not complying with these requirements will be denied and returned to the shipper at their expense. Any such credits and/or refunds will then also be subject to cancellation.
If a product, being returned is damaged while in transit, a refund will not be issued until after the claim has been settled with the carrier.